Medicare & Individual Health Privacy Policy
Effective Date: May 11, 2026
Phoenix Benefits Group
Phoenix Benefits Group is committed to protecting the privacy and confidentiality of individuals seeking Medicare, ACA Marketplace, and individual health insurance information and services.
This Privacy Policy describes how we collect, use, and safeguard personal information provided through our website, forms, communications, enrollment systems, and consultations.
Information We Collect
We may collect personal information including:
1. Name
2. Address
3. Phone number
4. Email address
5. Date of birth
6. Medicare information
7. Insurance coverage details
8. Household information
9. Income-related information for ACA eligibility
10. Prescription and provider preferences
11. Limited health-related information necessary for plan evaluation or enrollment assistance
We may also collect website and device information through cookies and analytics technologies.
How We Use Information
We use information to:
1. Provide Medicare and health insurance education
2. Assist with plan comparisons and enrollment
3. Respond to inquiries and appointment requests
4. Verify eligibility and enrollment information
5.Communicate regarding renewals, plan changes, and service support
6. Improve website functionality and customer experience
7. Maintain compliance with CMS and insurance regulations
Medicare Disclaimer
Phoenix Benefits Group is a licensed insurance agency.
We do not offer every plan available in your area. Currently, we represent multiple organizations which offer multiple products in your area. Please contact Medicare.gov, 1-800-MEDICARE, or your local State Health Insurance Program (SHIP) for information on all available options.
Health Information & Confidentiality
Certain information you provide may relate to health coverage, prescriptions, physicians, or medical needs.
We limit collection of health-related information to what is reasonably necessary for insurance education, quoting, plan comparison, enrollment assistance, and related services.
Information is handled using commercially reasonable safeguards and secure third-party platforms when applicable.
SMS, Calls & Electronic Communications
By providing your contact information, you consent to receive communications related to:
1. Requested insurance information
2. Appointment scheduling
3. Enrollment support
4. Plan updates
5. Customer service follow-up
Communications may include phone calls, emails, and SMS/text messages.
Message frequency varies. Message and data rates may apply.
You may opt out of text communications at any time by replying STOP.
Consent is not required as a condition of enrollment.
Cookies & Advertising Technologies
Our website may use:
1. Cookies
2. Analytics tools
3. Advertising pixels
4. Retargeting technologies
These technologies help us:
1. Improve website performance
2. Understand visitor behavior
3. Measure advertising effectiveness
4. Deliver relevant educational content and marketing
Third-party platforms may include Google, Meta/Facebook, CRM systems, and scheduling providers.
Information Sharing
We do not sell personal information.
We may share information with:
1. Insurance carriers
2. CMS-approved enrollment platforms
3. Licensed agents
4. Customer support providers
5. Technology vendors
6. Government or regulatory agencies when required by law
Data Security
We implement reasonable technical and organizational safeguards to protect personal information.
While we strive to protect your information, no electronic transmission or storage method can be guaranteed completely secure.
Your Privacy Rights
Depending on applicable state law, you may have rights to:
1. Access your information
2. Correct inaccurate information
3. Request deletion of certain data
4. Opt out of certain communications
Requests may be submitted using the contact information below.
Third-Party Websites
Our website may contain links to external websites not operated by Phoenix Benefits Group. We are not responsible for the privacy practices or content of those sites.
Children’s Privacy
Our services are intended for individuals age 18 and older. We do not knowingly collect information from children.
Policy Updates
We reserve the right to modify this Privacy Policy at any time. Updated versions will be posted with a revised effective date.
Contact Information
Phoenix Benefits Group
11605 Crossroads Circle, Suite F
Middle River MD 21220
[email protected]
(410) 276 - 2228
For questions regarding this Privacy Policy or your personal information, please contact us directly.